Nursing Guest Experience Concierge

Optalis Healthcare (Health & Rehabilitation Centers); Grand Rapids (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

Optalis Kent Crossing is seeking a Full Time Hourly Nursing Customer Service Concierge in Grand Rapids, Michigan. The role focuses on greeting new admissions, orienting patients and families, and addressing inquiries to ensure a compassionate guest experience.

The Concierge will manage Optalis customer service systems, coordinate room readiness and tours, and promote teamwork. Strong communication, organization, and problem-solving skills are essential for daily operations in a fast-paced

Qualifications

• High school diploma or equivalent.
• At least two years health-care related experience.
• Daily activity includes walking and prolonged sitting.

Responsibilities

• Greet new admissions and orient them and their families.
• Oversee patient room readiness and coordinate tours.
• Address inquiries and resolve complaints to promote a culture of caring.
• Manage customer service systems and collect feedback (surveys, reviews).
• Provide routine reports to Administrator and attend required meetings.
• Support call-light response and assist with team communication.

Skills

Verbal & written communication

Interpersonal skills

Organization

Time management

Problem solving

Task prioritization

Adaptability

Education

High school diploma

Job description

Optalis Kent Crossing is seeking a Full Time Hourly Nursing Customer Service Concierge in Grand Rapids, Michigan. The role focuses on greeting new admissions, orienting patients and families, and addressing inquiries to ensure a compassionate guest experience.

The Concierge will manage Optalis customer service systems, coordinate room readiness and tours, and promote teamwork. Strong communication, organization, and problem-solving skills are essential for daily operations in a fast-paced