Guest-Centric Retail Associate — BOPS & Service Champion

Macy's; Paramus (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Merchandise discounts

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless shopping experience, handling BOPS, returns, and in-store transactions. You will engage customers with hospitality, maintain an inviting space, and support loyalty program benefits while meeting sales goals.

The role requires flexible availability across days, evenings, weekends, and holidays, with emphasis on teamwork and customer-first service in a fast-paced retail setting.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Read and understand English employment policies and safety rules.
• Able to meet daily sales goals and resolve customer needs.
• Ability to open credit accounts and explain loyalty benefits.
• Enjoy meeting people and working with a team.

Responsibilities

• Greet customers, assist with Buy Online Pickup In Store (BOPS) and returns, and complete transactions.
• Maintain a clean, organized storefront and ensure a welcoming shopping environment.
• Support customers with order pickups, curbside services, and promotions.
• Promote Loyalty program benefits and assist customers with opening accounts.

Skills

Customer service

Multitasking

Communication

Problem-solving

Tools

POS systems

Cash register

Handheld devices

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless shopping experience, handling BOPS, returns, and in-store transactions. You will engage customers with hospitality, maintain an inviting space, and support loyalty program benefits while meeting sales goals.

The role requires flexible availability across days, evenings, weekends, and holidays, with emphasis on teamwork and customer-first service in a fast-paced retail setting.