Guest-Centric Retail Associate: Service Leader

Macy's; Terra Linda (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

401(k) match

Paid time off

Eight paid holidays

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver seamless, personalized shopping experiences across BOPS, returns, and order pickups. You will help maintain a clean, inviting space and contribute to a fast-paced, customer-first environment.

The role emphasizes multitasking, problem-solving, and teamwork, with shifts that may include nights, weekends, and holidays. Strong communication and courtesy are essential to success.

Qualifications

• Flexible availability, including days, evenings, weekends and holidays.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules in English.
• Make prompt, sound decisions to address customer needs and resolve issues.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges.
• Acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people and learning about them.

Responsibilities

• Greet customers and maintain a welcoming, organized At Your Service area.
• Support Buy Online Pickup In Store, returns, and order pickups.
• Proficiently use systems to complete transactions and manage pickup areas.
• Promote loyalty program benefits and thank customers by name.
• Collaborate with teammates to provide excellent service and meet goals.

Skills

Customer service

Communication

Teamwork

Multitasking

Problem-solving

Attention to detail

Flexibility

Tools

Cash register

Handheld devices

POS system

Job description

Macy's is seeking an At Your Service Center Colleague to deliver seamless, personalized shopping experiences across BOPS, returns, and order pickups. You will help maintain a clean, inviting space and contribute to a fast-paced, customer-first environment.

The role emphasizes multitasking, problem-solving, and teamwork, with shifts that may include nights, weekends, and holidays. Strong communication and courtesy are essential to success.