Guest-Centric Front Desk Agent | Check-In & Upsell

Ultipro; Atlanta (GA); On-site; USD 29,000 - 38,000; Full time

Job summary

Peregrine Hospitality in Atlanta, GA is seeking a Hotel Front Desk Agent to be the first point of contact for guests, handling check-ins/check-outs and cashiering duties while delivering prompt, personalized service. You will greet guests, register them in the system, process payments, provide local information, and balance cash drawers.

You will resolve guest issues and maintain knowledge of services and policies.

Qualifications

• High School diploma or equivalent required.
• 1 year of guest/customer service experience.
• Ability to work flexible hours including long shifts.

Responsibilities

• Greet guests and manage check-ins/check-outs.
• Process payments and balance cash drawer.
• Provide information on hotel facilities and local attractions.
• Handle cash and balance the cash drawer.
• Resolve guest complaints and maintain service standards.
• Maintain knowledge of hotel services and local area.
• Collaborate with team and uphold policies.

Skills

Communication

Multitasking

Attention to detail

Teamwork

Language skills

Education

High School or better

Job description

Peregrine Hospitality in Atlanta, GA is seeking a Hotel Front Desk Agent to be the first point of contact for guests, handling check-ins/check-outs and cashiering duties while delivering prompt, personalized service. You will greet guests, register them in the system, process payments, provide local information, and balance cash drawers.

You will resolve guest issues and maintain knowledge of services and policies.