Front Desk Guest Experience Specialist

Peachtree Group Hospitality Management; Park City (UT); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group Hospitality Management is seeking an outgoing, energetic Front Desk Agent to be the first point of contact for guests. You will ensure seamless check-in/check-out and provide exceptional service in a welcoming lobby environment.

Responsibilities include greeting guests, processing reservations and payments, handling inquiries, and sharing information about local attractions and hotel amenities. A positive, proactive attitude is essential for success.

Qualifications

• A positive, problem-solving mindset with a passion for guest satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service or hospitality preferred.

Responsibilities

• Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner.
• Secure payments, verify billing details, and process adjustments as needed.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about hotel services, amenities, and local attractions.
• Maintain high-quality service standards to enhance guest satisfaction.
• Anticipate guest needs and implement creative solutions to exceed expectations.
• Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment.

Skills

Positive problem-solving mindset

Strong communication

Interpersonal skills

Multitasking

Hospitality/customer service

Hotel management software

Tools

Hotel management software

Job description

Peachtree Group Hospitality Management is seeking an outgoing, energetic Front Desk Agent to be the first point of contact for guests. You will ensure seamless check-in/check-out and provide exceptional service in a welcoming lobby environment.

Responsibilities include greeting guests, processing reservations and payments, handling inquiries, and sharing information about local attractions and hotel amenities. A positive, proactive attitude is essential for success.