Guest-Centric Auto Service Advisor

Asbury; Irving (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Job summary

Asbury Automotive Group in Irving, TX is seeking a Service Advisor to greet customers, assess needs, and present vehicle maintenance options. You will generate accurate repair estimates, coordinate with technicians, and manage appointment scheduling to ensure timely service and high customer satisfaction.

The role emphasizes honest service delivery, adherence to warranty guidelines, and strong communication via phone and computer systems.

Qualifications

• Customer service experience and strong communication are essential.
• Proficiency with phone and computer systems.
• Ability to work in a fast-paced dealership environment.

Responsibilities

• Greet customers and collect vehicle information.
• Advise customers on vehicle maintenance and services.
• Prepare and present repair estimates.
• Communicate repair timelines to customers and technicians.
• Handle incoming service calls and schedule appointments.
• Follow-up with customers to encourage repeat visits and CSI targets.
• Adhere to warranty guidelines and company policies.
• Maintain professionalism and protect customer and vehicle information.

Skills

Customer service

Phone skills

Computer skills

Valid driver's license

Job description

Asbury Automotive Group in Irving, TX is seeking a Service Advisor to greet customers, assess needs, and present vehicle maintenance options. You will generate accurate repair estimates, coordinate with technicians, and manage appointment scheduling to ensure timely service and high customer satisfaction.

The role emphasizes honest service delivery, adherence to warranty guidelines, and strong communication via phone and computer systems.