Automotive Service Advisor — Guest Experience Champion

Asbury; Fort Worth (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & PTO

Paid training

Stock awards

Insurance plans

401k with company match

Employee discounts

Job summary

Asbury Automotive Group in Fort Worth, TX seeks a Service Advisor to greet customers, present repair options, and manage vehicle service from estimate to completion. You will promote services, maintain appointments, and ensure CSI targets while following warranty guidelines.

Prior automotive service experience is highly preferred; must be 18+, have a valid driver’s license, and pass pre-employment screening.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be at least eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on vehicle care and maintenance per manufacturer specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow up to drive return visits and increased CSI.
• Strictly follow warranty guidelines and procedures.
• Handle customer information securely and honestly in a fast-paced environment.

Skills

Customer service

Communication

Phone skills

Computer skills

Driving license

Job description

Asbury Automotive Group in Fort Worth, TX seeks a Service Advisor to greet customers, present repair options, and manage vehicle service from estimate to completion. You will promote services, maintain appointments, and ensure CSI targets while following warranty guidelines.

Prior automotive service experience is highly preferred; must be 18+, have a valid driver’s license, and pass pre-employment screening.