Guest-Centric Auto Service Advisor

Asbury; Auburn (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid training

Stock Awards (select personnel)

Job summary

Asbury Automotive Group in Auburn, MA is seeking a Service Advisor to greet customers, present and sell services, and build rapport while following manufacturer schedules. You will generate repair estimates, communicate timelines, and schedule service appointments to ensure high customer satisfaction.

The role emphasizes honest service, adherence to warranty guidelines, and a fast-paced team environment with a focus on guest-centric experiences. Competitive pay and benefits are offered.

Qualifications

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Promote and build rapport with customers to drive satisfaction and loyalty.
• Advise customers on vehicle care and manufacturer specifications.
• Generate and provide complete estimates for repairs.
• Communicate repair completion times to customers and technicians.
• Answer incoming service calls and manage appointments.
• Follow up to encourage return visits and CSI improvements.
• Adhere to warranty guidelines and policies.
• Maintain honesty and comply with laws and company policies.

Responsibilities

• Greet customers and collect vehicle information.
• Provide accurate estimates and timelines to customers.
• Schedule and manage service appointments.
• Advise on maintenance per manufacturer guidelines.
• Follow up post-service to build loyalty and CSI.

Skills

Customer service

Communication

Phone skills

Computer skills

Job description

Asbury Automotive Group in Auburn, MA is seeking a Service Advisor to greet customers, present and sell services, and build rapport while following manufacturer schedules. You will generate repair estimates, communicate timelines, and schedule service appointments to ensure high customer satisfaction.

The role emphasizes honest service, adherence to warranty guidelines, and a fast-paced team environment with a focus on guest-centric experiences. Competitive pay and benefits are offered.