Guest-Centric Auto Service Advisor | Growth & Training

Herb Chambers Honda of Burlington; Auburn (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards (select management and)

Job summary

Asbury Automotive Group is seeking a Service Advisor in Auburn, MA to greet customers, assess vehicle service needs, and provide accurate repair estimates. The advisor will promote services, manage appointments, and ensure customer satisfaction while adhering to CSI goals and warranty guidelines.

The role emphasizes building rapport with customers, delivering timely communications, and maintaining professional interactions in a fast-paced dealership environment.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver's license.
• Previous automotive Service Advisor experience heavily preferred.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles per manufacturer specifications.
• Generate and provide customers with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain service appointments.
• Follow prescribed procedures for post-follow-up to drive return visits and CSI.

Skills

Customer service

Phone skills

Computer skills

Service Advisor experience

Job description

Asbury Automotive Group is seeking a Service Advisor in Auburn, MA to greet customers, assess vehicle service needs, and provide accurate repair estimates. The advisor will promote services, manage appointments, and ensure customer satisfaction while adhering to CSI goals and warranty guidelines.

The role emphasizes building rapport with customers, delivering timely communications, and maintaining professional interactions in a fast-paced dealership environment.