Guest-Centric Service Advisor

Lhmford; Mesa (AZ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Health insurance

401k with company match

Employee discounts

Tuition assistance

Job summary

Asbury Automotive Group in Mesa, AZ is seeking a Service Advisor to be the face of the service department, greeting customers, presenting and selling services, and ensuring compliance with manufacturer schedules. You will build rapport, provide accurate repair estimates, and coordinate with technicians to manage repairs.

The role emphasizes excellent customer service, strong phone and computer skills, and adherence to CSI targets.

Qualifications

• Great customer service, phone and computer skills.
• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test)

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures.
• Conduct business in an honest manner that maintains the manufacturer CSI at or above Asbury's specified goal(s).
• Comply with all federal, state and local laws, and company policy, regarding safeguarding all customer, company and manufacturer information, as well as customers vehicle and property.
• Must be able to manage in a fast paced work environment with limited supervision.
• Must have great customer service, phone and computer skills.
• Previous automotive Service Advisor experience heavily preferred

Skills

Customer service

Phone skills

Computer skills

Job description

Asbury Automotive Group in Mesa, AZ is seeking a Service Advisor to be the face of the service department, greeting customers, presenting and selling services, and ensuring compliance with manufacturer schedules. You will build rapport, provide accurate repair estimates, and coordinate with technicians to manage repairs.

The role emphasizes excellent customer service, strong phone and computer skills, and adherence to CSI targets.