Customer-Centric Automotive Service Advisor

Asbury; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and /a

Job summary

Asbury Automotive Group in Jacksonville, FL is seeking a Service Advisor to be the face of the service department, greeting customers, collecting vehicle information, and presenting accurate repair estimates.

You will build rapport, promote maintenance according to manufacturer specifications, and coordinate with technicians to communicate completion times. Excellence in customer service and adherence to CSI goals are required; prior automotive service advisor experience is heavily preferred.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain service appointments.

Job description

Asbury Automotive Group in Jacksonville, FL is seeking a Service Advisor to be the face of the service department, greeting customers, collecting vehicle information, and presenting accurate repair estimates.

You will build rapport, promote maintenance according to manufacturer specifications, and coordinate with technicians to communicate completion times. Excellence in customer service and adherence to CSI goals are required; prior automotive service advisor experience is heavily preferred.