Guest-Centric Auto Service Advisor - Growth & Perks

Asbury; Lynnfield (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid training

401k with company match

Employee discounts

Volunteer hours

Job summary

Asbury Automotive Group in Lynnfield, MA is seeking a customer-focused Service Advisor to represent the dealership on service visits. You will greet customers, collect vehicle information, present and explain services, and build rapport to drive satisfaction and loyalty.

The role requires excellent customer service, strong communication and computer skills; previous automotive Service Advisor experience is heavily preferred.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Excellent customer service and communication skills.
• Strong computer and multitasking abilities.
• Able to greet customers and gather vehicle information.

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on care and maintenance per manufacturer specs.
• Generate and provide a complete and accurate estimate of repair.
• Establish and communicate completion time to customer and technician.
• Maintain and schedule service appointments and follow-up.

Skills

Customer service

Phone skills

Computer skills

Communication

Job description

Asbury Automotive Group in Lynnfield, MA is seeking a customer-focused Service Advisor to represent the dealership on service visits. You will greet customers, collect vehicle information, present and explain services, and build rapport to drive satisfaction and loyalty.

The role requires excellent customer service, strong communication and computer skills; previous automotive Service Advisor experience is heavily preferred.