GTM Systems Lead: Salesforce & Automation

Ramp; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is seeking a skilled Business Systems professional to own GTM systems end-to-end, shaping the architecture and health of our automation stack across Salesforce, HubSpot, and related tools. You’ll translate business needs into scalable solutions and drive ROI-driven prioritization for multi-month cross-team initiatives.

You will partner with Sales, Account Management, Partnerships, and Product to deliver mission-critical projects, leveraging AI to move faster while maintaining reliability

Qualifications

• 5+ years in business systems at a fast-paced company.
• Salesforce Admin certification or equivalent hands-on experience, plus real depth in HubSpot.
• Non-trivial Salesforce flows built and debugged when they broke, and a clear view of why declarative automation goes wrong at scale.
• A habit of framing problems rather than waiting for a spec: ambiguous requests taken on, decided and shipped.
• Fluency translating business requirements into a solution, and authoring that solution in terms of the outcome it drives and how that outcome will be measured.
• A metric-driven approach to prioritization: requests ranked on ROI, effort weighed against ongoing maintenance cost and the reasoning made explicit to the requester.
• Multi-month projects delivered with cross-team dependencies and no PM attached: sequencing the work, holding scope, flagging risk before it lands, clearing blockers rather than reporting them and keeping everyone informed without being asked.
• Fluency with AI tools to build, audit and document faster and a clear sense of where they stop being reliable.

Responsibilities

• Own a GTM systems domain end to end: its roadmap, the architecture decisions inside it and its operational health.
• Build and deploy Salesforce automation end to end: record-triggered and screen flows, validation rules, custom objects and fields, permission sets and approvals.
• Translate business requirements into solution designs and write them up as the business outcome they produce rather than a list of objects and fields.
• Prioritize incoming requests against ROI. Make the call on what gets built, what gets deferred, and what gets declined, and show the numbers behind it.
• Own the integrations across the stack, including lead routing, sequence enrollment, meeting booking, enrichment and partner attribution, spanning Salesforce, HubSpot, LeanData, Outreach, Gong, Chili Piper, ZoomInfo and Workato.
• Own the dashboards and data models your domain runs on. Translate business questions into reporting that is accurate, documented and actually used to make decisions.
• Drive cross-functional alignment on scope, sequencing, and tradeoffs and carry it through to closure without a manager in the room.
• Use AI to move faster on flow logic, test cases, documentation and impact analysis and define the guardrails for how the team uses it with GTM data.

Skills

Salesforce automation

HubSpot depth

Declarative automation

ROI prioritization

AI tooling

Education

Salesforce Admin certification

Tools

Salesforce

HubSpot

LeanData

Outreach

Gong

Chili Piper

ZoomInfo

Workato

Job description

Ramp is seeking a skilled Business Systems professional to own GTM systems end-to-end, shaping the architecture and health of our automation stack across Salesforce, HubSpot, and related tools. You’ll translate business needs into scalable solutions and drive ROI-driven prioritization for multi-month cross-team initiatives.

You will partner with Sales, Account Management, Partnerships, and Product to deliver mission-critical projects, leveraging AI to move faster while maintaining reliability