GTM Engineer: Customer Success & Integrations

Sapien; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

A forward-thinking financial technology firm is seeking a Customer Success Engineer to enhance their sales and onboarding processes. In this role, you will develop internal tools, set up customer modules, and ensure customer performance, utilizing your full-stack engineering skills. Strong customer engagement and the ability to operate in a dynamic environment are essential. This position directly impacts customer success and helps establish long-term relationships.

Qualifications

• Experience with building customer-facing tools.
• Ability to translate customer problems into solutions.
• Strong problem-solving skills with users.

Responsibilities

• Build internal tools to support sales and customer success.
• Set up customer modules and validate data.
• Monitor customer performance and debug issues.
• Design product features to unlock customer success.
• Create reusable integrations and automated onboarding.

Skills

Full-stack engineering experience with React

Strong customer-facing experience

Experience with TypeScript

Experience with Python

Experience with SQL

Job description

A forward-thinking financial technology firm is seeking a Customer Success Engineer to enhance their sales and onboarding processes. In this role, you will develop internal tools, set up customer modules, and ensure customer performance, utilizing your full-stack engineering skills. Strong customer engagement and the ability to operate in a dynamic environment are essential. This position directly impacts customer success and helps establish long-term relationships.