GTM Engineer - Customer Success Tools & Integrations

Sapien; City of Utica (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

A financial technology startup in New York is looking for an engineering owner of customer success. In this role, you will build internal tools to assist sales teams, setup customer modules, and maintain customer system integrations. Ideal candidates will have full-stack engineering experience in React and Python, and a strong customer-facing aptitude. The position requires a proactive approach to customer outcomes, ensuring they obtain maximum value from the company's platform.

Qualifications

• Experience in building internal tools that aid sales.
• Strong ability to connect with customers and understand their needs.
• Familiarity with quickly translating customer problems into technical solutions.

Responsibilities

• Building internal tools to accelerate sales.
• Ensuring customer module setups function perfectly.
• Monitoring and improving customer performance for satisfaction.

Skills

Full-stack engineering experience

React

TypeScript

Python

SQL

Customer-facing experience

Job description

A financial technology startup in New York is looking for an engineering owner of customer success. In this role, you will build internal tools to assist sales teams, setup customer modules, and maintain customer system integrations. Ideal candidates will have full-stack engineering experience in React and Python, and a strong customer-facing aptitude. The position requires a proactive approach to customer outcomes, ensuring they obtain maximum value from the company's platform.