Embedded Tech Customer Success Engineer

Webster & Webster Associates; Boston (MA); On-site; USD 85,000 - 125,000; Full time

Job summary

A global technology firm is seeking a Customer Success Engineer to support customers in successfully adopting advanced software solutions. The ideal candidate will have a bachelor's degree, experience in customer-facing roles, and a basic understanding of software and networking. This position offers opportunities for career growth and the chance to work with innovative technology across various industries.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Prior experience in a customer-facing role in software or technology.
• Basic understanding of networking, protocols, and tools.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Manage and resolve technical support cases efficiently.
• Guide new customers through a smooth onboarding process.

Skills

Customer-facing communication

Technical problem-solving

Software development understanding

Knowledge of CI/CD environments

Education

Bachelor’s degree in a relevant field

Tools

Build automation tools

Command-line interfaces

Job description

A global technology firm is seeking a Customer Success Engineer to support customers in successfully adopting advanced software solutions. The ideal candidate will have a bachelor's degree, experience in customer-facing roles, and a basic understanding of software and networking. This position offers opportunities for career growth and the chance to work with innovative technology across various industries.