Customer Success Solutions Engineer: Onboarding & Growth

Mach9; San Francisco (CA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Tensec is looking for a Solutions Engineer on the Customer Success team, responsible for guiding customers from the first project through ongoing partnership. You will manage customer relationships, ensuring smooth onboarding and project execution with a focus on long-term customer success.

Your duties include leading onboarding, coordinating support, and acting as the voice of the customer internally. This role requires strong project management skills and the ability to communicate effectively across various stakeholders.

Qualifications

• Organized, responsive, and relentless about follow-through.
• Ability to build relationships easily across diverse stakeholders.
• Comfortable creating clear written updates and presentations.

Responsibilities

• Lead onboarding and kickoffs for new customers on Mach9.
• Manage project execution and coordinate support efforts.
• Serve as the voice of the customer and collect feedback.

Skills

Project management instincts

Relationship building

Clear communication

Technical and non-technical communication

Organizational skills

Comfort with Google Workspace

Experience with AI automation

Tools

Google Workspace

Notion

Job description

Tensec is looking for a Solutions Engineer on the Customer Success team, responsible for guiding customers from the first project through ongoing partnership. You will manage customer relationships, ensuring smooth onboarding and project execution with a focus on long-term customer success.

Your duties include leading onboarding, coordinating support, and acting as the voice of the customer internally. This role requires strong project management skills and the ability to communicate effectively across various stakeholders.