GTM Automation Engineer: AI‑Powered Customer Lifecycle

Equinix; New York (NY); Vor Ort; USD 150.000 - 224.000; Vollzeit

Benefits dieser Stelle

Employee Assistance Program

US Benefits: Health, life, disability,

Canada Core Benefits

Zusammenfassung

Equinix is seeking a builder of AI-powered workflows and agentic systems to fuel post‑sale GTM operations. You will partner with Sales Development, Sales, and Marketing to translate insights into production-grade automation across customer success and delivery workflows.

The role emphasizes designing scalable solutions with Glean, Clay, n8n, and CRM integrations, driving retention and delivery outcomes. Strong communication with non-technical stakeholders is essential, with hands-on experience

Qualifikationen

• Hands-on experience designing and deploying AI-powered workflows in production.
• Ability to translate business needs into scalable agentic solutions.
• Experience integrating CS/CRM tools (Gainsight, Salesforce Service Cloud).
• Familiarity with enterprise post-sale operations and GTM automation.

Aufgaben

• Automate research, onboarding, and follow-up to accelerate customer conversations.
• Build onboarding and adoption automations to reduce manual coordination.
• Create intelligent routing and deflection to surface escalation risks early.
• Translate field ideas into production-ready agentic solutions for sellers/CSMs.
• Act as advisor to GTM staff building their own agents and scalable capabilities.
• Collaborate with business context experts to understand process friction and outcomes.
• Partner with engineering/IT for complex builds leveraging infrastructure.
• Run experiments on customer experience and post-sale workflows and measure impact.

Kenntnisse

AI-powered workflows

LLMs

Prompt engineering

Agent design

CRM integration

Data warehouses/BI

Gainsight/Salesforce Service Cloud

Tools

Gainsight

Salesforce Service Cloud

Clay

n8n

Glean

Agentforce

Jobbeschreibung

Equinix is seeking a builder of AI-powered workflows and agentic systems to fuel post‑sale GTM operations. You will partner with Sales Development, Sales, and Marketing to translate insights into production-grade automation across customer success and delivery workflows.

The role emphasizes designing scalable solutions with Glean, Clay, n8n, and CRM integrations, driving retention and delivery outcomes. Strong communication with non-technical stakeholders is essential, with hands-on experience