GTM Automation Engineer for AI-Driven Post-Sale

Equinix; Redwood City (CA); Presencial; USD 163.000 - 245.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive health insurance

Retirement plans

Paid Time Off

Descripción de la vacante

Equinix is seeking a skilled individual to design and implement AI-powered workflows that enhance customer engagement and streamline administrative processes. Your contributions will directly impact customer success and satisfaction.

With a focus on building automation solutions that serve Sales and Customer Success teams, this role requires technical proficiency and strategic collaboration skills. The ideal candidate will have over 10 years of experience in a relevant field, driving impactful projects that deliver measurable business outcomes.

Formación

• Proven experience in building and deploying workflows in production environments.
• Strong background in Customer Success and related systems integration.
• Ability to communicate technical concepts to non-technical stakeholders.

Responsabilidades

• Automate processes to enhance customer interactions and reduce administrative tasks.
• Develop onboarding automation to speed up customer value realization.
• Collaborate with different teams to build effective solutions.

Conocimientos

AI-powered workflows

Customer Success integration

Business logic design

Troubleshooting complex workflows

Prompt engineering

Educación

10+ years in GTM engineering or related field

Herramientas

Gainsight

Salesforce Service Cloud

Descripción del empleo

Equinix is seeking a skilled individual to design and implement AI-powered workflows that enhance customer engagement and streamline administrative processes. Your contributions will directly impact customer success and satisfaction.

With a focus on building automation solutions that serve Sales and Customer Success teams, this role requires technical proficiency and strategic collaboration skills. The ideal candidate will have over 10 years of experience in a relevant field, driving impactful projects that deliver measurable business outcomes.