Remote SaaS Customer Success Manager & Growth

GroundTruth; United States; À distance; USD 82 000 - 100 000; Plein temps

Résumé du poste

GroundTruth is seeking a Customer Success Manager to manage a portfolio of self-serve clients across the US, focusing on onboarding, retention, and growth. You’ll be a strategic advisor and product expert, helping SMBs to mid-market brands maximize ROI with GroundTruth’s suite of products.

You’ll lead onboarding calls, educate clients on platform features, and drive adoption. The role emphasizes consultative guidance, proactive support, and cross-functional collaboration to scale success.

Qualifications

• Bachelor's degree in Advertising, Marketing, Communications, or related field; MBA preferred.
• 2–5 years in customer enablement, onboarding, customer success, or product marketing roles.
• Experience supporting self-serve advertising or SaaS platforms.
• Excellent client communication, relationship-building, and presentation skills.
• Experience using Zendesk, Salesforce, or similar ticketing/CRM systems preferred.

Responsabilités

• Own a portfolio of self-serve clients and drive retention and growth.
• Lead onboarding calls and provide product education tailored to client type.
• Ensure platform adoption and help clients achieve desired outcomes and ROI.
• Analyze campaign results and proactively recommend optimizations.
• Identify upsell and cross-sell opportunities based on client maturity and goals.
• Run quarterly business reviews with high-potential clients to unlock larger budgets.
• Collaborate with other teams to address complex client issues and ensure timely resolution.

Connaissances

Client communication

Relationship building

Presentation skills

Strategic thinking

Cross-functional collaboration

Onboarding execution

Product-led growth

Self-serve advertising

Formation

Bachelor's in Advertising

MBA preferred

Outils

Zendesk

Salesforce

Description du poste

GroundTruth is seeking a Customer Success Manager to manage a portfolio of self-serve clients across the US, focusing on onboarding, retention, and growth. You’ll be a strategic advisor and product expert, helping SMBs to mid-market brands maximize ROI with GroundTruth’s suite of products.

You’ll lead onboarding calls, educate clients on platform features, and drive adoption. The role emphasizes consultative guidance, proactive support, and cross-functional collaboration to scale success.