Associate Manager, Customer Success — Lead SMB Growth

DoorDash, Inc.; San Francisco (CA); On-site; USD 98,000 - 144,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

wellness benefits

commuter benefits match

paid time off and paid sick leave

medical, dental, and vision benefits

11 paid holidays

disability and basic life insurance

family-forming assistance

mental health program

Job summary

SevenRooms is seeking an Associate Manager, Customer Success to lead our SMB Customer Success Managers in North America. You will mentor talent, set strategic direction, and drive metrics like product adoption, retention, and ROI for clients.

You will report into the NAM Manager on the Customer Success team in the In-Store org, guiding initiatives that improve client outcomes and reduce churn across a high-growth market.

Qualifications

• Experience in Customer Success or Account Management within a SaaS company.
• 2+ years people management and development experience; demonstrated leadership through accountability, training, and coaching.
• Experience in a high-growth, fast paced team environment.
• Proven track record of conducting quantitative analysis to derive insights and implement growth strategies.
• Strong experience with Salesforce, Looker, and Gainsight (or other Customer Success Platform).

Responsibilities

• Mentor, inspire and grow the team of Customer Success Managers in North America.
• Develop best practices, user adoption, and retention strategy for the team.
• Partner with Onboarding and Sales to ensure successful implementations and smooth transitions to Customer Success.
• Track account performance and health through engagement data to identify churn risk and address it.
• Maintain a deep understanding of the product and discuss features relevant to client needs.

Skills

Customer Success

People management

Data analysis

Salesforce

Looker

Gainsight

SaaS

Tools

Salesforce

Looker

Gainsight

Job description

SevenRooms is seeking an Associate Manager, Customer Success to lead our SMB Customer Success Managers in North America. You will mentor talent, set strategic direction, and drive metrics like product adoption, retention, and ROI for clients.

You will report into the NAM Manager on the Customer Success team in the In-Store org, guiding initiatives that improve client outcomes and reduce churn across a high-growth market.