Growth-Minded Customer Experience Coach

Serenity Healthcare; Denver (CO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical insurance (employer-paid 90%)

Dental insurance (employer-paid)

Vision insurance (employer-paid)

401(k) retirement plan

PTO and paid holidays

Paid training and professional certs

Job summary

Serenity Healthcare is seeking a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits and stay motivated. This on-site Denver role emphasizes a welcoming, organized, and encouraging environment.

You will support participants, monitor program tools, and contribute to a consistent, high-quality experience. Ideal candidates bring 2+ years of full-time experience, excellent communication, and strong interpersonal skills.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States and able to pass background/drug screening.
• Reliable, punctual, and open to feedback.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Customer service experience

Communication skills

Interpersonal skills

Reliability

Job description

Serenity Healthcare is seeking a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits and stay motivated. This on-site Denver role emphasizes a welcoming, organized, and encouraging environment.

You will support participants, monitor program tools, and contribute to a consistent, high-quality experience. Ideal candidates bring 2+ years of full-time experience, excellent communication, and strong interpersonal skills.