Growth-Focused Customer Experience Coach

Serenity Healthcare; Lakewood (CO); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Advancement opportunities

Medical/Dental/Vision

401(k)

PTO 10 days

Paid holidays

Training & certification

Growth-focused environment

Job summary

Serenity Healthcare is seeking a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits, stay motivated, and progress toward personal goals. You will be a consistent, supportive presence, ensuring each participant feels welcomed and engaged while using dedicated program tools.

Ideal candidates have 2+ years of full-time professional experience in any industry and strong verbal and written communication.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with patience and empathy.
• Reliable and punctual; open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Verbal & written communication

Interpersonal skills

Reliability & punctuality

Feedback welcomed

Education

2+ years of full-time professional experience in any industry

Authorization to work in the United States

Background check & drug screening cleared

Job description

Serenity Healthcare is seeking a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits, stay motivated, and progress toward personal goals. You will be a consistent, supportive presence, ensuring each participant feels welcomed and engaged while using dedicated program tools.

Ideal candidates have 2+ years of full-time professional experience in any industry and strong verbal and written communication.