Growth-Focused Wireless Retail Specialist

T-Mobile US Inc.; Everett (WA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Employee stock grants

Job summary

T-Mobile USA is seeking a Retail Associate to engage customers at partner store locations, drive sales of wireless solutions, and deliver high-quality service. You will leverage digital tools and solution-based selling to meet targets and enhance customer satisfaction.

Responsibilities include building rapport, onboarding customers, and collaborating with store leadership on account setup and device support, while maintaining readiness through training.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred (Retail).
• 30 days T-Mobile Mobile Associate experience preferred.

Responsibilities

• Engage with customers in a high-traffic retail setting to drive sales and promote wireless solutions.
• Use digital self-service tools and solution-based selling to demonstrate value and onboard customers.
• Complete ongoing training; stay updated on products, processes and systems.

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED

T-Mobile Mobile Associate experience (30 days)

Customer service/sales experience (6 months)

Job description

T-Mobile USA is seeking a Retail Associate to engage customers at partner store locations, drive sales of wireless solutions, and deliver high-quality service. You will leverage digital tools and solution-based selling to meet targets and enhance customer satisfaction.

Responsibilities include building rapport, onboarding customers, and collaborating with store leadership on account setup and device support, while maintaining readiness through training.