Wireless Retail Sales Associate - Growth & Training

T-Mobile US Inc.; Ruston (LA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental, vision insurance

Paid time off & holidays

Mobile service discounts

Job summary

T-Mobile USA, Inc. is hiring for a retail associate to engage customers, demonstrate technology and service plans, and guide shoppers through their journey.

You will build product knowledge, leverage digital tools, and excel in customer interactions while supporting store goals and company initiatives. Qualifications include a High School Diploma/GED and 6 months of customer service or sales experience in a retail setting.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Change Agility

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate to engage customers, demonstrate technology and service plans, and guide shoppers through their journey.

You will build product knowledge, leverage digital tools, and excel in customer interactions while supporting store goals and company initiatives. Qualifications include a High School Diploma/GED and 6 months of customer service or sales experience in a retail setting.