Growth-Focused Service & Sales Associate

Thompson Safety, LLC; Wilmington (MA); On-site; USD 45,000 - 55,000; Full time

Job summary

Thompson Safety, LLC in Wilmington, MA seeks a Service Representative to service and grow an assigned customer base with urgency. You will establish contact between customers and staff, perform routine sales calls, support marketing programs, and pursue new business opportunities with company-provided training.

A high school diploma is required; proficient in Microsoft Office and driver’s license are expected.

Qualifications

• Customer service orientation and sales awareness.
• Strong technology aptitude to enhance the customer experience.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Prospect and develop new business opportunities via cold calls and leads.
• Establish contact and comfort between customer and staff.
• Maintain contact with customers through sales calls and service frequency.
• Develop skills through company/vendor training programs.
• Assist in company marketing programs and initiatives.
• Contact potential customers to initiate the sales process.
• Observe and replicate best practices from peers and supervisors.
• Introduce and implement new products and services to accounts.
• Maintain required First Aid, CPR, and Fire Extinguisher licenses.
• Perform other related duties as assigned.

Skills

Customer service

Technology aptitude

Communication

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Thompson Safety, LLC in Wilmington, MA seeks a Service Representative to service and grow an assigned customer base with urgency. You will establish contact between customers and staff, perform routine sales calls, support marketing programs, and pursue new business opportunities with company-provided training.

A high school diploma is required; proficient in Microsoft Office and driver’s license are expected.