Growth-Focused Service Representative

Thompson Safety, Llc; Charlotte (NC); On-site; USD 50,000 - 60,000; Full time

Job summary

Thompson Safety, Llc in Charlotte, NC is seeking a Service Representative to service and grow our customer base, delivering urgent, responsive support and aligning with Account Executives to drive company growth.

The role emphasizes initiating contact with potential customers, maintaining regular sales calls, and applying training to improve service quality, safety compliance, and customer satisfaction.

Qualifications

• High School Diploma or GED required; College degree preferred.
• Familiar with codes, products attributes, and procedures within the safety field.
• Has a general awareness of business, financials, sales, and safety principles.
• Maintain a valid driver's license and ability to pass a drug and background check.
• Proficient with Microsoft Word, Excel, and Outlook.

Responsibilities

• Assists the Company in developing new business opportunities through cold calls and leads.
• Establishes a line of contact and comfort level between the customer and our company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops new and existing skills through educational programs with both Company provided and vendor supported training.
• Assists in Company marketing programs/initiatives.
• Contacts potential customers to initiate the sales process.
• Observes and benchmarks other Service Representatives and Sales Executives to establish and replicate best practices.
• Consistently introduces and implements new products and service to assigned accounts.
• Performs other related duties as assigned .

Skills

Sales

Customer service

Communication

Technology literacy

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Thompson Safety, Llc in Charlotte, NC is seeking a Service Representative to service and grow our customer base, delivering urgent, responsive support and aligning with Account Executives to drive company growth.

The role emphasizes initiating contact with potential customers, maintaining regular sales calls, and applying training to improve service quality, safety compliance, and customer satisfaction.