Growth-Oriented Service Rep

Thompson Safety; Elk Grove Village (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

Thompson Safety in Elk Grove Village, IL seeks a Service Representative to service and grow the assigned customer base, working with Account Executives to drive company growth and exceed customer expectations with urgency.

The role focuses on developing opportunities through cold calls, maintaining frequent customer contact, and promoting new safety products and services to achieve strong sales results.

Qualifications

• High School Diploma or GED required.
• Familiar with codes, products attributes, and procedures within the safety field.
• Has a general awareness of business, financials, sales, and safety principles.
• Strong ability to utilize technology to increase the customer experience.
• Adequate skill with Microsoft products such as Word, Excel, and Outlook.
• Professional certification may be required in some areas.
• Maintain a valid driver's license and ability to pass a drug and background check.

Responsibilities

• Assists in developing new business opportunities through cold calls and leads.
• Establishes a line of contact and comfort level between the customer and our company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops new and existing skills through educational programs with both Company provided and vendor supported training.
• Assists in Company marketing programs/initiatives.
• Contacts potential customers to initiate the sales process.
• Observes and benchmarks other Service Representatives and Sales Executives to establish and replicate best practices.
• Consistently introduces and implements new products and service to assigned accounts.
• Performs other related duties as assigned.

Skills

Cold calling

Customer service

Sales process

Communication

Technology literacy

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Thompson Safety in Elk Grove Village, IL seeks a Service Representative to service and grow the assigned customer base, working with Account Executives to drive company growth and exceed customer expectations with urgency.

The role focuses on developing opportunities through cold calls, maintaining frequent customer contact, and promoting new safety products and services to achieve strong sales results.