Safety Field Service & Growth Specialist

Thompson Safety; Charlotte (NC); On-site; USD 38,000 - 58,000; Full time

Job summary

Thompson Safety in Charlotte, NC seeks a Service Representative to grow the assigned customer base, build relationships, and support the sales team with urgent service delivery. You will work with Account Executives to maximize territory growth and ensure customer satisfaction.

The role emphasizes developing new business, maintaining ongoing customer contact, and participating in company marketing initiatives. A safety-focused mindset and proficiency with MS Office are important for success.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Familiar with codes, product attributes, and procedures within the safety field.
• General awareness of business, financials, sales, and safety principles.
• Proficient with Microsoft Word, Excel, and Outlook.
• Valid driver's license and ability to pass drug and background checks.
• Professional certification may be required in some areas.

Responsibilities

• Develops new business opportunities through cold calls and leads.
• Establishes a line of contact and comfort level between the customer and our company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops new and existing skills through educational programs with both Company provided and vendor supported training.
• Assists in Company marketing programs/initiatives.
• Contacts potential customers to initiate the sales process.
• Observes and benchmarks other Service Representatives and Sales Executives to establish and replicate best practices.
• Consistently introduces and implements new products and service to assigned accounts.
• Performs other related duties as assigned.

Skills

Technology literacy

MS Office

Driver's license

Safety knowledge

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Thompson Safety in Charlotte, NC seeks a Service Representative to grow the assigned customer base, build relationships, and support the sales team with urgent service delivery. You will work with Account Executives to maximize territory growth and ensure customer satisfaction.

The role emphasizes developing new business, maintaining ongoing customer contact, and participating in company marketing initiatives. A safety-focused mindset and proficiency with MS Office are important for success.