Field Service & Growth Specialist

Thompson Safety, LLC; City of Troy (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Thompson Safety, LLC is seeking a Service Representative to service and grow the customer base in the Troy area. The role focuses on building relationships, following up with customers, and supporting sales efforts with routine service visits.

Responsibilities include making cold calls, handling leads, and collaborating with Account Executives to maximize company growth. A high school diploma is required, with a college degree preferred, and a valid driver's license is expected.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Familiar with codes, product attributes, and procedures within the safety field.
• General awareness of business, financials, sales, and safety principles.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Assists in developing new business opportunities through cold calls and leads.
• Establishes contact and comfort level between the customer and company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops skills through training provided by the company and vendors.
• Assists in applying company marketing programs/initiatives.
• Contacts potential customers to initiate the sales process.
• Observes and replicates best practices from other representatives and sales executives.
• Introduces and implements new products and services to assigned accounts.
• Performs other related duties as assigned.

Skills

Tech proficiency

Customer communication

Sales aptitude

Education

High School Diploma or GED

College degree preferred

Tools

Word

Excel

Outlook

Job description

Thompson Safety, LLC is seeking a Service Representative to service and grow the customer base in the Troy area. The role focuses on building relationships, following up with customers, and supporting sales efforts with routine service visits.

Responsibilities include making cold calls, handling leads, and collaborating with Account Executives to maximize company growth. A high school diploma is required, with a college degree preferred, and a valid driver's license is expected.