Account Growth & Service Specialist

Thompson Safety, LLC; Tampa (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

Thompson Safety, LLC in Tampa, FL is seeking a Service Representative to service and grow a defined customer base, delivering urgent, responsive support and building territory with Account Executives to drive company growth.

The role involves cold calling, maintaining regular contact, and participating in training to enhance skills. A high school diploma is required; Microsoft Office skills are expected; a valid driver's license is essential.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Familiar with codes, products attributes, and procedures within the safety field.
• Has a general awareness of business, financials, sales, and safety principles.
• Strong ability to utilize technology to increase the customer experience.
• Proficient with Microsoft Word, Excel, and Outlook.
• Professional certification may be required in some areas.
• Maintain a valid driver's license and ability to pass a drug and background check.

Responsibilities

• Develops new business opportunities through cold calls and leads.
• Establishes a line of contact and comfort level between the customer and our company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops new and existing skills through educational programs with both Company provided and vendor supported training.
• Assists in Company marketing programs/initiatives.
• Contacts potential customers to initiate the sales process.
• Observes and benchmarks other Service Representatives and Sales Executives to establish and replicate best practices.
• Consistently introduces and implements new products and service to assigned accounts.
• Achieves and Maintains First Aid and CPR Certification and Fire Extinguisher Inspection License.
• Performs other related duties as assigned.

Skills

Cold Calling

Customer Service

Sales Knowledge

Tech-Savvy

Driver's License

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Thompson Safety, LLC in Tampa, FL is seeking a Service Representative to service and grow a defined customer base, delivering urgent, responsive support and building territory with Account Executives to drive company growth.

The role involves cold calling, maintaining regular contact, and participating in training to enhance skills. A high school diploma is required; Microsoft Office skills are expected; a valid driver's license is essential.