Customer Growth & Service Specialist

Thompson Safety, Llc; Troy (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Thompson Safety, Llc in Troy, MI is hiring a Service Representative to service and grow the assigned customer base with urgency, in collaboration with Account Executives to maximize company growth.

The role emphasizes cold calls, regular customer contact, and ongoing training while promoting safety products. A valid driver’s license and background check are required, with opportunities for skill development and advancement.

Qualifications

• High School Diploma or GED required; College degree preferred.
• Familiar with codes, products attributes, and procedures within the safety field.
• Has a general awareness of business, financials, sales, and safety principles.
• Able to utilize technology to increase the customer experience; proficient with Microsoft Word, Excel, and Outlook.
• Professional certification may be required in some areas.
• Maintain a valid driver's license and pass a drug and background check.

Responsibilities

• Assists in developing new business opportunities through cold calls and leads.
• Establishes a line of contact and comfort level between the customer and company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops new and existing skills through educational programs with Company-provided and vendor-supported training.
• Assists in Company marketing programs/initiatives.
• Contacts potential customers to initiate the sales process.
• Observes and benchmarks other Service Representatives and Sales Executives to replicate best practices.
• Consistently introduces and implements new products and service to assigned accounts.
• Achieves and Maintains First Aid and CPR Certification and Fire Extinguisher Inspection License.
• Performs other related duties as assigned.

Job description

Thompson Safety, Llc in Troy, MI is hiring a Service Representative to service and grow the assigned customer base with urgency, in collaboration with Account Executives to maximize company growth.

The role emphasizes cold calls, regular customer contact, and ongoing training while promoting safety products. A valid driver’s license and background check are required, with opportunities for skill development and advancement.