Growth-Focused Relationship Banker

Valley Bank; Tarpon Springs (FL); On-site; USD 38,000 - 58,000; Full time

Job summary

Valley Bank in Tarpon Springs, FL seeks a Relationship Banker to grow branch relationships and acquire new customers through proactive sales and cross-selling. You will deliver excellent service, maintain knowledge of banking products, and promote online banking solutions.

The role emphasizes professional client interaction, accurate transaction handling, and collaboration with management to mentor staff and meet service standards.

Qualifications

• Excellent verbal and written communication; ability to demonstrate products and services to customers.
• Excellent interpersonal and customer service skills with tact and diplomacy.
• Strong analytical, problem solving, and decision-making abilities.
• Ability to make on-the-spot decisions balancing customer satisfaction and risk.
• Retail banking knowledge and ability to discuss financial solutions with customers.
• Detail oriented with strong organizational skills and accuracy.
• Ability to manage multiple projects simultaneously.
• Proficient computer skills.

Responsibilities

• Grow existing customer relationships and acquire new ones through sales execution and cross-selling.
• Deliver exceptional customer service aligned with the bank's mission.
• Maintain knowledge of all bank products and services and educate customers.
• Present a professional demeanor to establish trust and identify needs.
• Meet with customers for financial needs assessments, open new accounts, and discuss loan products.
• Promote online and mobile banking capabilities.
• Participate in sales referrals and coach branch staff as needed.
• Process transactions efficiently and balance cash drawer; operate cash handling equipment.
• Support CRA initiatives and community events; ensure regulatory compliance.

Skills

Communication

Customer service

Analytical skills

Decision making

Retail Banking

Multitasking

Detail oriented

Time management

Computer skills

Education

High School Diploma or GED

Associates/Bachelors degree

Tools

FIS/IBS

Job description

Valley Bank in Tarpon Springs, FL seeks a Relationship Banker to grow branch relationships and acquire new customers through proactive sales and cross-selling. You will deliver excellent service, maintain knowledge of banking products, and promote online banking solutions.

The role emphasizes professional client interaction, accurate transaction handling, and collaboration with management to mentor staff and meet service standards.