Growth-Focused Relationship Banker

Santander Consumer USA Inc.; Lodi (NJ); On-site; USD 35,000 - 53,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Sales and Service Banker to build lasting customer relationships and deliver tailored financial solutions. You will process teller transactions, educate customers on digital tools, and collaborate with teammates to meet branch targets.

The role emphasizes risk-aware service, compliance, and the ability to work flexible hours, including weekends and evenings, while supporting in-person and digital channels.

Qualifications

• 12+ Months Experience selling products and/or services - Required.
• 6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results.
• 6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required.
• 6+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required.
• 6+ Months Cash handling experience - Required.
• Established relationship-building skills with a focus on customer experience and loyalty.
• Excellent customer service skills and a passion for helping others.
• Ability to learn and apply sales techniques to recommend products and services that meet customer needs.
• Experience in cross-selling products and services.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication, consultative and influence skills both verbal and written.
• Ability to display a credible, trustworthy, and professional image at all times.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and escalation concerns of risk to appropriate channels.
• Understands the necessity and value of accuracy and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Language - Spanish/English

Responsibilities

• Meet customers’ financial needs through transactional, servicing, and product support.
• Identify opportunities to grow banking relationships via branch activities and referrals.
• Develop and maintain client relationships to tailor solutions.
• Collaborate with team and partners to reach branch goals.
• Ensure an elevated customer experience with personalized service.
• Foster loyalty by addressing concerns and resolving issues.
• Engage customers using digital platforms and educate on self-service options.
• Communicate clearly with customers in person, by phone, or digitally.
• Perform teller transactions with accuracy and efficiency.
• Handle cash and maintain balanced cash drawer.
• Assist with audits, custodianship, and other operational tasks.
• Ensure compliance with regulatory requirements and internal risk policies.
• Flexibly support nearby branches as needed.

Skills

Customer service

Cross-selling

Relationship building

Communication skills

Team collaboration

Spanish/English bilingual

Attention to detail

Cash handling

Education

High school diploma or GED

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Sales and Service Banker to build lasting customer relationships and deliver tailored financial solutions. You will process teller transactions, educate customers on digital tools, and collaborate with teammates to meet branch targets.

The role emphasizes risk-aware service, compliance, and the ability to work flexible hours, including weekends and evenings, while supporting in-person and digital channels.