Relationship Banker: Trusted Advisor for Growth & Solutions

Santander Consumer USA Inc.; Manalapan Township, Northern (NJ, KY); Hybrid; USD 38,000 - 61,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Relationship Banker to advise customers on banking, lending, and investment products. You will build long-term relationships, cross-sell services, and support branch sales targets while delivering exceptional service.

You will engage with customers across channels, ensure regulatory compliance, and collaborate with team members to drive branch growth. The role may require weekend and evening hours.

Qualifications

• High school diploma, or GED: - Required
• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred
• 3+ Years Experience selling products and/or services in an incentive-based environment - Required
• 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results - Required
• 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required
• 12+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required
• Established relationship-building skills with a focus on customer experience and loyalty
• Excellent customer service skills and a passion for helping others
• Proven track record in sales and cross-selling products and services
• Ability to work collaboratively in a team-oriented environment
• Excellent communication, consultative and influence skills both verbal and written
• Ability to display a credible, trustworthy, and professional image at all times
• Proficient in using digital tools and technology to enhance customer engagement
• Ability to follow directions, policies, and procedures
• Ability to identify and elevate concerns of risk to appropriate channels
• Ability to work in a fast-paced environment and manage multiple priorities
• Computer proficiency and basic math skills
• Ability to work branch hours, which can include weekends and evenings

Responsibilities

• Achieve or exceed sales targets by actively promoting and effectively cross selling various banking products and services to existing and prospective customers.
• Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
• Proactively prospect for new clients through internal and outbound interactions such as: networking, referrals, lead calling, portfolio management and community engagement.
• Responsible for meeting the financial needs of the customer to include transactional, servicing, and product.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
• Foster customer loyalty by addressing concerns and providing timely resolutions.
• Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Sales experience

Retail banking sales

Customer service

Relationship-building

Communication skills

Digital tools proficiency

Team collaboration

Risk awareness

Education

High school diploma or GED

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Relationship Banker to advise customers on banking, lending, and investment products. You will build long-term relationships, cross-sell services, and support branch sales targets while delivering exceptional service.

You will engage with customers across channels, ensure regulatory compliance, and collaborate with team members to drive branch growth. The role may require weekend and evening hours.