Client-Focused Banking Advisor

Santander Consumer USA Inc.; Worcester (MA); Hybrid; USD 38,000 - 61,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Relationship Banker to build strong, long-lasting customer relationships while delivering tailored banking, lending, and investment solutions. You will drive cross-selling, educate customers on digital tools, and collaborate with team members to meet branch targets.

The role emphasizes high-quality customer service and proactive engagement to grow the bank’s relationship base. Flexibility to cover nearby locations may be required.

Qualifications

• 3+ years experience selling products in an incentive-based environment.
• 12+ months experience in retail banking or financial services sales with proven results.
• 12+ months Santander experience endorsed by leadership.
• 12+ months customer service in a high-volume environment.
• Strong relationship-building and customer loyalty focus.
• Excellent communication and consultative skills.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Achieve or exceed sales targets by cross-selling banking products and services.
• Develop and maintain relationships with clients to understand financial needs.
• Proactively prospect for new clients through networking, referrals, and outreach.
• Address customer needs across transactional, servicing, and product areas.
• Deliver personalized, seamless, and attentive service to enhance experience.
• Collaborate with team members to achieve branch goals and performance.
• Extend responsibilities to nearby branches as business needs require.

Skills

Sales experience

Retail banking sales

Santander experience

Customer service

Cross-selling

Education

High school diploma

Bachelor’s degree (preferred)

Job description

Santander Consumer USA Inc. is seeking a Relationship Banker to build strong, long-lasting customer relationships while delivering tailored banking, lending, and investment solutions. You will drive cross-selling, educate customers on digital tools, and collaborate with team members to meet branch targets.

The role emphasizes high-quality customer service and proactive engagement to grow the bank’s relationship base. Flexibility to cover nearby locations may be required.