Trusted Banking Advisor & Relationship Builder

Santander Consumer USA Inc.; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 35,000 - 53,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Sales and Service Banker to build lasting relationships by understanding customers' financial needs and offering tailored banking, lending, and investment solutions.

You will deliver exceptional service, process transactions, and educate customers on digital banking tools. In this role, you will identify cross-sell opportunities, support branch sales goals, handle teller duties, and ensure accuracy and compliance.

Qualifications

• 12+ months experience selling products and/or services.
• 6+ months experience in retail banking sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results.
• 6+ months demonstrated Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role.
• 6+ months customer service experience within a high volume, fast paced and constantly changing environment.
• 6+ months cash handling experience.

Responsibilities

• Meet the financial needs of the customer to include transactional, servicing, and product.
• Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals.
• Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
• Foster customer loyalty by addressing concerns and providing timely resolutions.
• Engage customers with digital platforms to enhance customer interactions and educate them on self-service options.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Perform teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency.
• Handle cash and maintain accurate cash drawer balances.
• Assist with custodianship, audits, and other operational tasks.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Time allocated to each core responsibility may vary depending on the branch needs.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Customer service

Communication skills

Sales skills

Cross-selling

Teamwork

Attention to detail

Education

High school diploma

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Sales and Service Banker to build lasting relationships by understanding customers' financial needs and offering tailored banking, lending, and investment solutions.

You will deliver exceptional service, process transactions, and educate customers on digital banking tools. In this role, you will identify cross-sell opportunities, support branch sales goals, handle teller duties, and ensure accuracy and compliance.