Growth-Focused Customer Success Manager

Egreenservices

Carmel (IN)

On-site

USD 100,000 - 159,000

Full time

5 days ago

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Benefits offered by this job

Growth path into sales marketing

Personal mentor

Carmel benefits package

Job summary

Public Service Institute seeks a Customer Success Manager to launch campaigns and defend revenue forecasts in Carmel, IN. You will lead a sales-marketing team, drive strategic prospecting, and win back key accounts to meet ambitious targets.

Ideal candidates have manager-level experience in a contract role and a proven track record with customer satisfaction surveys and CRM platforms, delivering measurable value in a fast-paced environment.

Qualifications

Fluency with customer satisfaction surveys and CRM software.
Real customer satisfaction surveys chops; cultural awareness to keep growing.
A knack for customer satisfaction surveys that colleagues rely on.

Responsibilities

Read intent data and route Carmel hot leads first.
Beat last quarter's revenue target of $100,000 - $159,000 without burning the pipeline.
Pair first call resolution insight with gut feel to rank the hottest leads.
Win back accounts a previous Customer Success Manager let slip.
Position Public Service Institute against competitors with clear, differentiated value props.
Support manager account executives with prospecting and follow-up strategy.
Read the sales marketing market and reposition the offer when it shifts.