CRM & Growth Lead — Ownership, ROI, Flexible Work

Egreenservices; Indianapolis (IN); In loco; USD 84.000 - 127.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonuses

Comprehensive insurance

Flexible work locations

Descrizione del lavoro

SmartSolutions in Indianapolis, IN is hiring a Customer Service Manager with 8+ years of Kustomer experience. The role focuses on driving outcomes through data-informed decisions, lifecycle management, and robust CRM governance.

You’ll lead initiatives across marketing and sales enablement, delivering measurable growth while coordinating with leadership on budget cycles. Ideal candidates bring a strong portfolio, an Indiana work history or willingness to relocate, and familiarity with

Competenze

• 8+ years of Kustomer experience in marketing/contract roles.
• Indiana work history or ability to relocate to Indianapolis, IN.
• 6+ years leading sales/marketing projects end to end.
• Portfolio demonstrating measurable outcomes.
• Familiarity with SmartSolutions-scale workflows, or willingness to learn.

Mansioni

• Carry the booth conversation past small talk into next steps.
• Report on attribution and channel ROI for the $84,000 - $127,000 budget cycle.
• Negotiate renewals before the sales marketing contract goes quiet.
• Track pipeline performance and report results to leadership each week.
• Keep the CRM honest so forecasts for SmartSolutions mean something.
• Turn a $84,000 - $127,000 budget into measurable outcome-focused growth.

Conoscenze

Kustomer

Descrizione del lavoro

SmartSolutions in Indianapolis, IN is hiring a Customer Service Manager with 8+ years of Kustomer experience. The role focuses on driving outcomes through data-informed decisions, lifecycle management, and robust CRM governance.

You’ll lead initiatives across marketing and sales enablement, delivering measurable growth while coordinating with leadership on budget cycles. Ideal candidates bring a strong portfolio, an Indiana work history or willingness to relocate, and familiarity with