Customer Success Manager

Meridian Harbor LLC; Indianapolis (IN); On-site; USD 122,000 - 147,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Job summary

Meridian Harbor LLC in Indianapolis, IN, is hiring a full-time Customer Success Manager to ensure client satisfaction and drive long-term growth. You’ll monitor satisfaction, spot improvement areas, and collaborate with sales and support to deliver value.

The role requires a bachelor’s degree in business or related field and 3–5 years in customer success. Proficiency in Excel, SQL, and CRM tools is expected, with strong communication and analytical skills and a modern Indianapolis office with

Qualifications

• Bachelor's degree in business, marketing, or related field.
• 3+ years of experience in customer success or client services.
• Strong analytical skills and problem solving; proficient in data analysis tools.

Responsibilities

• Monitor client satisfaction and identify areas for improvement.
• Implement strategies to enhance client experiences.
• Collaborate with sales and support teams for seamless communication.
• Analyze client data to identify trends and opportunities.
• Manage projects and collaborate with cross-functional teams.

Skills

Strong communication

Analytical thinking

Team collaboration

Problem solving

Education

Bachelor's degree in business/related field

Tools

Excel

SQL

CRM software

Job description

Meridian Harbor LLC, based in Indianapolis, IN, is hiring a Customer Success Manager for a full-time role. This position involves ensuring client satisfaction and driving long-term business growth.

As Customer Success Manager, you'll monitor client satisfaction, identify improvement areas, and implement strategies to enhance experiences. You'll collaborate with sales and support teams for seamless communication and analyze client data for trends and growth opportunities.

You'll work in a dynamic, collaborative environment in our Indianapolis office with a diverse team dedicated to exceptional client service.

The salary range for this position is $122,000 to $146,625 per year, with comprehensive benefits that include health insurance and retirement plans. Employees in this role typically perform a variety of tasks, such as managing projects, analyzing data, and collaborating with cross-functional teams. The workplace is modern and equipped with the latest technology, including high-performance computers, project management software, and communication tools like Slack and Microsoft Teams. The position requires a bachelor's degree in a relevant field, typically 3-5 years of experience in a similar role, and proficiency in data analysis tools like Excel and SQL. Strong communication skills and the ability to work independently and as part of a team are also essential.

Requirements include a bachelor's degree in business, marketing, or a related field, and 3+ years of experience in customer success or client services. Strong analytical skills, excellent communication, and a proven track record in building client relationships are essential. Proficiency in CRM and data analysis tools is desirable.

• Monitor client satisfaction, Identify areas for improvement, Implement strategies to enhance client experiences, Collaborate with sales and support teams, Analyze client data to identify trends and opportunitiesBachelor's degree in business, marketing, or related field, Minimum 3 years of experience in customer success, client services, or similar role, Strong analytical and problem-solving skills, Excellent communication abilities, Proven track record of building and maintaining client relationships, Proficiency in CRM software and data analysis tools