Customer Success Manager

Egreenservices; Carmel (IN); On-site; USD 100,000 - 159,000; Full time

Benefits offered by this job

Growth path into sales marketing

Personal mentor

Carmel benefits package

Job summary

Public Service Institute seeks a Customer Success Manager to launch campaigns and defend revenue forecasts in Carmel, IN. You will lead a sales-marketing team, drive strategic prospecting, and win back key accounts to meet ambitious targets.

Ideal candidates have manager-level experience in a contract role and a proven track record with customer satisfaction surveys and CRM platforms, delivering measurable value in a fast-paced environment.

Qualifications

• Fluency with customer satisfaction surveys and CRM software.
• Real customer satisfaction surveys chops; cultural awareness to keep growing.
• A knack for customer satisfaction surveys that colleagues rely on.

Responsibilities

• Read intent data and route Carmel hot leads first.
• Beat last quarter's revenue target of $100,000 - $159,000 without burning the pipeline.
• Pair first call resolution insight with gut feel to rank the hottest leads.
• Win back accounts a previous Customer Success Manager let slip.
• Position Public Service Institute against competitors with clear, differentiated value props.
• Support manager account executives with prospecting and follow-up strategy.
• Read the sales marketing market and reposition the offer when it shifts.

Skills

CRM Software

Customer Satisfaction Surveys

Customer Satisfaction Surveys chops

Culture Awareness curiosity

Manager level experience

Job description

Public Service Institute wants the kind of Customer Success Manager who can launch a campaign Monday and defend the revenue forecast Friday. You won't find a tighter fit if you've got 8 years, want $100,000 - $159,000, and crave a sales marketing team that lets you lead.

Key Responsibilities

• Read intent data and route the Carmel hot leads first
• Beat last quarter's $100,000 - $159,000 number without burning the pipeline
• Pair First Call Resolution insight with gut feel to rank the hottest leads
• Win back the accounts a previous Customer Success Manager let slip
• Position Public Service Institute against competitors with clear, differentiated value props
• Support manager account executives with prospecting and follow-up strategy
• Read the sales marketing market and reposition the offer when it shifts

What You'll Bring

• Fluency across Customer Satisfaction Surveys and CRM Software, with strong opinions on both
• Real Customer Satisfaction Surveys chops, plus the Cultural Awareness curiosity to keep growing
• A knack for Customer Satisfaction Surveys that colleagues quietly come to rely on
• Experience at the manager level inside a contract role

Public Service Institute grew up alongside its customers, scaling from a single Carmel room into the sales marketing partner much of IN now trusts. Growth budgets at Public Service Institute are generous because a sharper Gorgias you means a stronger team.

Sign on for $100,000 - $159,000, gain a growth path into sales marketing, a personal mentor, and benefits that make Carmel feel like home.

Live and hiring this very moment for the Carmel, IN team.