Growth-Driven CSM | Multi-Channel Outreach & Presentations

Energy Innovation Corp; Louisville (KY); On-site; USD 76,000 - 127,000; Full time

Job summary

Business Partners Group in Louisville, KY seeks a Customer Success Manager to drive momentum through strategic territory planning, multi-channel campaigns, and demo bookings. You’ll own attribution, ROI reporting, and lead generation leveraging Salesforce and ServiceNow.

You bring excellent communication, strong presentation judgment, and a mindset to mentor teammates. Expect mentorship, flexible growth opportunities, and a hands-on role shaping the sales-marketing narrative.

Qualifications

• Excellent written and verbal communication skills.
• Proven presentation skills judgment when the textbook answer doesn’t fit.
• Mentor or support manager teammates.

Responsibilities

• Build territory plans that maximize coverage across Louisville, KY.
• Report on attribution and ROI for the budget cycle.
• Strong command of ServiceNow and demand-generation experience.
• Carry a tiered quota and the playbook to hit it.
• Segment audiences and personalize outreach to lift response rates.
• Link CSAT reporting with presentations to hand leads to sales.
• Develop and execute multi-channel campaigns that drive qualified leads.
• Build landing pages that turn Louisville curiosity into demo bookings.

Skills

Communication

Presentation skills

Mentoring

Territory planning

Tools

ServiceNow

Job description

Business Partners Group in Louisville, KY seeks a Customer Success Manager to drive momentum through strategic territory planning, multi-channel campaigns, and demo bookings. You’ll own attribution, ROI reporting, and lead generation leveraging Salesforce and ServiceNow.

You bring excellent communication, strong presentation judgment, and a mindset to mentor teammates. Expect mentorship, flexible growth opportunities, and a hands-on role shaping the sales-marketing narrative.