Growth-Driven Customer Success & Retention Coach

MGM; Carmel (IN); On-site; USD 54,000 - 78,000; Full time

Benefits offered by this job

Mentorship program

Real benefits

Flexible schedule

Job summary

MGM is seeking a Customer Service Representative in Carmel, IN who goes beyond scripts to rewrite them for IN. With a compensation range of $54,000 to $78,000, the role emphasizes coaching, ownership, and a flexible, hands-on mentorship environment.

Responsibilities cover brand retention, multi-channel campaign management, CRM accuracy, and driving market-driven GTM efforts for upcoming product launches. A strong bias for action with thoughtful timing is valued.

Qualifications

• Must demonstrate churn-reduction capabilities and cultural curiosity.
• Proven ability to balance multiple priorities under tight deadlines.
• Strong communication that makes candid feedback approachable.

Responsibilities

• Grow brand awareness through retention and coaching initiatives.
• Manage paid search, social, and email programs end to end.
• Keep the CRM accurate so MGM forecasts are meaningful.
• Nurture slow marketing leads until timing is right.
• Lead go-to-market efforts for product launches.
• Map buyer pain to MGM's pitch deck, slide by slide.
• Brief the CS Rep team on current market successes.

Skills

Churn reduction

Cultural awareness

Prioritization

Communication

Job description

MGM is seeking a Customer Service Representative in Carmel, IN who goes beyond scripts to rewrite them for IN. With a compensation range of $54,000 to $78,000, the role emphasizes coaching, ownership, and a flexible, hands-on mentorship environment.

Responsibilities cover brand retention, multi-channel campaign management, CRM accuracy, and driving market-driven GTM efforts for upcoming product launches. A strong bias for action with thoughtful timing is valued.