Growth-Focused Contract Customer Success Manager | Irvine Hybrid

Egreenservices; Irvine (CA); Hybrid; USD 138,000 - 204,000; Full time

Benefits offered by this job

Hybrid Irvine office

Generous PTO

Development-focused leadership

Job summary

Production Systems Group in Irvine is seeking a Customer Success Manager on a contract basis to own client growth and win-back strategies. The role collaborates with finance and marketing to convert opportunities, using live chat insights and field intelligence to rank hot leads and drive revenue.

You will lead with a customer-centric approach, leveraging 7+ years in sales/marketing and strong interpersonal skills to align teams and deliver growth.

Qualifications

• 7+ years of hands-on experience in a sales/marketing role.
• Proven ability to upsell and grow account value.
• Strong customer focus and interpersonal skills.

Responsibilities

• Turn churned logos into win-back targets with a plan.
• Talk numbers with finance, then talk vision with prospects.
• Rewrite the one-pager until an Irvine stranger gets it in ten seconds.
• Feed sales the Adaptability signals that say a buyer is ready now.
• Pair Live Chat Support insight with gut feel to rank the hottest leads.
• Hand marketing the field intel that sharpens next quarter's ads.
• Nurture the slow sales marketing leads until timing flips in our favor.

Skills

Upselling

Conflict Resolution

Interpersonal skills

Collaboration

Manager-level experience

Job description

Production Systems Group in Irvine is seeking a Customer Success Manager on a contract basis to own client growth and win-back strategies. The role collaborates with finance and marketing to convert opportunities, using live chat insights and field intelligence to rank hot leads and drive revenue.

You will lead with a customer-centric approach, leveraging 7+ years in sales/marketing and strong interpersonal skills to align teams and deliver growth.