Data-Driven Customer Success Manager

Meridian Harbor LLC; Indianapolis (IN); On-site; USD 122,000 - 147,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Job summary

Meridian Harbor LLC in Indianapolis, IN, is hiring a full-time Customer Success Manager to ensure client satisfaction and drive long-term growth. You’ll monitor satisfaction, spot improvement areas, and collaborate with sales and support to deliver value.

The role requires a bachelor’s degree in business or related field and 3–5 years in customer success. Proficiency in Excel, SQL, and CRM tools is expected, with strong communication and analytical skills and a modern Indianapolis office with

Qualifications

• Bachelor's degree in business, marketing, or related field.
• 3+ years of experience in customer success or client services.
• Strong analytical skills and problem solving; proficient in data analysis tools.

Responsibilities

• Monitor client satisfaction and identify areas for improvement.
• Implement strategies to enhance client experiences.
• Collaborate with sales and support teams for seamless communication.
• Analyze client data to identify trends and opportunities.
• Manage projects and collaborate with cross-functional teams.

Skills

Strong communication

Analytical thinking

Team collaboration

Problem solving

Education

Bachelor's degree in business/related field

Tools

Excel

SQL

CRM software

Job description

Meridian Harbor LLC in Indianapolis, IN, is hiring a full-time Customer Success Manager to ensure client satisfaction and drive long-term growth. You’ll monitor satisfaction, spot improvement areas, and collaborate with sales and support to deliver value.

The role requires a bachelor’s degree in business or related field and 3–5 years in customer success. Proficiency in Excel, SQL, and CRM tools is expected, with strong communication and analytical skills and a modern Indianapolis office with