Growth & Expansion Customer Success Manager

CARET; California (MO); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Flexible PTO

Medical, Dental, Paid Sick Days,Vision

Flexible Spending Account

Health Savings Account

401(k) match

Job summary

CARET seeks a results-driven Customer Success Manager focused on revenue expansion, upselling, and proactive opportunity hunting. You will act as a strategic partner to customers, driving measurable business outcomes and increasing account value.

You will lead growth plans, manage multi-threaded relationships, and collaborate with Sales, Marketing, Product, and Support to ensure renewal and long-term success.

Qualifications

• 3–7+ years in Customer Success, Account Management, or Sales roles within a SaaS or technology environment.
• Proven track record of carrying and exceeding expansion or revenue targets.
• Strong hunting mindset with the ability to uncover and close growth opportunities.
• Experience managing complex accounts and multi-threaded relationships.
• Excellent communication, negotiation, and presentation skills.
• Data-driven approach to identify trends and opportunities within accounts.

Responsibilities

• Proactively identify, develop, and close upsell, cross-sell, and expansion opportunities within existing accounts.
• Build and execute account growth plans aligned to customer goals and revenue targets.
• Continuously hunt for new use cases, departments, and stakeholders to expand product adoption.
• Partner with Sales to convert expansion pipeline into closed revenue.
• Own and manage a book of business with a growth quota.
• Serve as trusted advisor and align goals with product capabilities.
• Drive product adoption, engagement, and long-term value realization.
• Conduct regular business reviews focused on performance and growth opportunities.
• Monitor customer health and mitigate churn risk.
• Develop retention strategies for at-risk accounts.
• Ensure renewal readiness while positioning expansion opportunities.
• Collaborate with Sales, Marketing, Product, and Support to drive outcomes.
• Provide customer feedback to influence roadmap.

Skills

Customer Success

Account Management

Sales

SaaS

Data-driven

Communication

Job description

CARET seeks a results-driven Customer Success Manager focused on revenue expansion, upselling, and proactive opportunity hunting. You will act as a strategic partner to customers, driving measurable business outcomes and increasing account value.

You will lead growth plans, manage multi-threaded relationships, and collaborate with Sales, Marketing, Product, and Support to ensure renewal and long-term success.