Growth-Focused Customer Service & Sales Pro

ThompsonGas; Waynesboro (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

401k with immediate eligibility

Paid time off

Daily Pay option

Career development opportunities

Quarterly bonus potential

Tuition reimbursement

Job summary

ThompsonGas in Waynesboro, GA is seeking a Customer Service Representative to support growth through customer retention, onboarding, and support. The role handles inbound/outbound calls, data entry, and billing, with focus on delivering excellent service and opportunities for upsell.

Ideal candidates have 3+ years in customer service, call center experience, and strong communication. OT and weekend hours may be required during busy seasons.

Qualifications

• Degree or equivalent experience required.
• 3+ years in customer service (call center preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry.
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment.
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner.
• Flexible to work OT and weekends as needed during busy season.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up.
• Handle each call with a high level of professionalism, warmth and eagerness.
• Possess a working knowledge of all ThompsonGas products and service offerings.
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service.
• Provide timely and accurate information on customer order status.
• Lead outbound calling operations in effort to collect from past due customers.
• Enter and update customer account information in CARGAS and MPXsystems.
• Process billing payments for walk-in customers.
• Responsible for processing driver daily paperwork.
• Other duties and projects as assigned.

Skills

Customer service

Call center

Sales

Upselling

Data entry

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Microsoft Office

Job description

ThompsonGas in Waynesboro, GA is seeking a Customer Service Representative to support growth through customer retention, onboarding, and support. The role handles inbound/outbound calls, data entry, and billing, with focus on delivering excellent service and opportunities for upsell.

Ideal candidates have 3+ years in customer service, call center experience, and strong communication. OT and weekend hours may be required during busy seasons.