Onsite Customer Experience & Growth Specialist

ThompsonGas; Augusta (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

401k

Paid time off

Daily Pay

Employee training programs

Employee recognition program

Quarterly bonus potential

Maternity and parental leave benefits

Tuition reimbursement

Job summary

ThompsonGas, a growing propane retailer, is seeking a Customer Service Representative for the onsite Augusta, GA area. The role focuses on customer retention, acquisition and support, with outbound and inbound calls, data entry and billing duties.

The ideal candidate has 3+ years in customer service, strong communication skills and the ability to upsell in a competitive environment. OT and weekend work may be required during busy seasons.

Qualifications

• Degree or equivalent experience required
• 3+ years of Customer Service experience (Call center experience preferred)
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
• Excellent computer skills including Microsoft Office and data entry skills
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
• Flexible to work OT and weekends as needed during busy season

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
• Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
• Handle each call with a high level of professionalism, warmth and eagerness
• Possess a working knowledge of all ThompsonGas products and service offerings
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service
• Provide timely and accurate information on customer orderstatus
• Lead outbound calling operations in effort to collect from past due customers
• Enter and update customer account information in CARGAS and MPXsystems
• Process billing payments for walk-incustomers
• Responsible for processing driver daily paperwork
• Other duties and projects as assigned

Skills

Customer service

Sales experience

Communication skills

Data entry

Multi-tasking

Microsoft Office

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Job description

ThompsonGas, a growing propane retailer, is seeking a Customer Service Representative for the onsite Augusta, GA area. The role focuses on customer retention, acquisition and support, with outbound and inbound calls, data entry and billing duties.

The ideal candidate has 3+ years in customer service, strong communication skills and the ability to upsell in a competitive environment. OT and weekend work may be required during busy seasons.