Customer Experience Specialist – Growth, Bonuses & Daily Pay

ThompsonGas; Donald (OR); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with immediate eligibility

Disability insurance

Life insurance

Paid time off

Daily Pay

Career development opportunities

Employee recognition program

Quarterly bonus potential

Maternity and parental leave

Tuition reimbursement

Job summary

ThompsonGas is seeking a Customer Service Representative to support growth by focusing on customer retention, new customer acquisition and customer support. The role handles inbound and outbound calls, data entry, and delivers a high level of service.

This onsite position requires a self-sufficient, multi-tasking individual with call center experience and upselling ability, plus strong communication and computer skills. Training and benefits are provided.

Qualifications

• 3+ years of Customer Service experience (Call center preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry skills.
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment.
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner.
• Flexible to work OT and weekends as needed during busy season.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
• Address customer issues and respond to all inquiries including pricing, billing, products, grievances and new account set-up
• Handle each call with a high level of professionalism, warmth and eagerness
• Possess a working knowledge of all ThompsonGas products and service offerings
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service
• Provide timely and accurate information on customer order status
• Lead outbound calling operations in effort to collect from past due customers
• Enter and update customer account information in CARGAS and MPXsystems
• Process billing payments for walk-in customers
• Responsible for processing driver daily paperwork
• Other duties and projects as assigned

Skills

Communication

Data entry

MS Office

Multitasking

Ownership

OT/weekends flexibility

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Job description

ThompsonGas is seeking a Customer Service Representative to support growth by focusing on customer retention, new customer acquisition and customer support. The role handles inbound and outbound calls, data entry, and delivers a high level of service.

This onsite position requires a self-sufficient, multi-tasking individual with call center experience and upselling ability, plus strong communication and computer skills. Training and benefits are provided.