Growth-Focused Customer Experience Coach

Serenity Healthcare; Superior (CO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

Job summary

Serenity Healthcare in Colorado is hiring a Customer Experience Coach to guide individuals through a structured program, helping them stay engaged and supported during sessions. You will be a consistent, positive presence ensuring a welcoming and organized experience for every participant.

The role requires 2+ years of full-time professional experience in any industry, strong verbal and written communication, and empathy. Full paid training is provided; legal authorization to work in the U.S.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Verbal communication

Written communication

Interpersonal skills

Empathy

Job description

Serenity Healthcare in Colorado is hiring a Customer Experience Coach to guide individuals through a structured program, helping them stay engaged and supported during sessions. You will be a consistent, positive presence ensuring a welcoming and organized experience for every participant.

The role requires 2+ years of full-time professional experience in any industry, strong verbal and written communication, and empathy. Full paid training is provided; legal authorization to work in the U.S.